Last Updated: July 27, 2020
All defined terms used below shall have the meanings set forth in our Terms and Conditions.
Orders that you submit online are processed immediately may be canceled up until the item has shipped. Custom orders that have already been started or finished cannot be cancelled and no refunds will be issued.
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases, or downloadable and virtual items]. These items are not eligible for return, refund, or exchange.
To initiate a return, please email us at firstname.lastname@example.org.
You are responsible for paying for all shipping costs for your returned item. Once the item has been received, you may receive a refund if one is deemed appropriate. This will include the cost of shipping. When shipping your purchase for a return, you should consider using a trackable shipping service.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.