Frequently Asked Questions

Shopping for a Cause

What charity are you donating to?
Why?
How much from each purchase goes to Johns Hopkins Sjögren’s Syndrome Center?
How much has been donated so far?

Product Questions

What are your crochet items made from?
How do the payment plans work?

Shipping Questions

When will I receive my order?
What is your return policy?


What charity are you donating to?

Johns Hopkins Sjögren’s Syndrome Center

Why?

Well, in August of 2019, my mother was diagnosed with Sjogren’s Syndrome. Not much is known about what causes this syndrome and there is currently no cure or treatment for the syndrome itself, only the symptoms. I’d like to help change that.

How much from each purchase goes to Johns Hopkins Sjögren’s Syndrome Center?

15% of each purchase, donated annually.

How much has been donated so far?

I started this portion in August of 2019. For a breakdown of what has been donated so far, please click here. The donation will be made at the end of the year and proof of donation will be provided.


What are your crochet items made from?

Each item is different, but I do not use any animal products in my own products. Typical types of yarn include acrylic (man-made), organic or recycled cotton, and bamboo.

How do the payment plans work?

Payment plans are processed through a third-party application called Partial.ly. You can create a payment plan for any checkout amount totaling $50 or more. Please keep the following information in mind.

Custom orders will not be started until at least half of the total has been paid for.

Cancellation of a payment plan for custom orders after the order has been started will result in termination of the plan with no refund.

Cancellation of a payment plan for custom orders before half of the total has been paid will result in a refund less a 10% fee.

Cancellation of a payment plan for ready-made items will result in a refund less a 10% restocking fee.

Defaulted payment plans will not be refunded.


When will I receive my order?

Your order will be processed within 3-5 business days. If your order is for a ready-made item, it will be mailed via USPS with tracking info provided. Custom orders may take 1-2 weeks to complete. Any delay in the creation of your order will be relayed immediately. If your order is for a virtual item (i.e. tarot readings), your order will arrive at the provided e-mail address within 7-10 business days in a PDF format. If your order is for a downloadable item (i.e. guided meditation), your order will be e-mailed to you immediately upon receipt of payment.

What is your return policy?

You can find my return policy here.